Returns and Exchanges
Apparel and Giftware
Eligible apparel and giftware may be returned or exchanged within 14 days of purchase.
Items must:
- Have the original tags attached
- Be unworn and unwashed
- free of perfume, make-up, deodorant or other stains
- Be accompanied by the original receipt
Some products have different return conditions or are not returnable. Please see the sections below for course materials, online orders and other product-specific r strictions. Certain products may have additional return restrictions noted at the point of sale. We reserve the right to decline a return if an item does not meet the conditions described in this policy.
Course Materials
Physical Textbook Return Dates
Physical Textbooks may be returned or exchanged within 14 days of purchase.
New fall-term textbooks may be returned for a refund until October 1, provided they are in new condition and accompanied by the original receipt.
New textbooks purchased in December for January courses may be returned for a refund until January 31, provided they are in new condition and accompanied by the original receipt.
Textbooks sold in shrink wrap cannot be returned once the wrapping has been opened.
Access Codes and eBooks
Unredeemed access codes and eBooks may be returned within 14 days of purchase.
Redeemed access codes and eBooks are not returnable.
Exam Period Restrictions
During the exam period, fall-term textbooks purchased after December 2, and winter-term textbooks purchased after March 20 are not returnable.
Non-Returnable Items
The following items are not eligible for return:
- Custom course books and kits
- Technical course requirements
- Access codes marked as non-returnable at time of sale
- Bedding
- Test preparation guides
- Medical equipment
- Undergarments
- Clearance
- final sale items
Sale merchandise may be eligible for exchange only.
Defective Items
If an item is defective, we will replace it with the same item where stock allows. If a replacement is not available, we will offer a refund or help assist you in exercising your warranty rights through the manufacturer. Please bring your original receipt when requesting assistance.
Online Order Returns
Eligible web orders may be returned within 14 days of delivery, provided the items are in new condition (unworn, unused and with tags/packaging intact) and accompanied by the original web order receipt.
For pickup orders, the 14-day return period begins on the date you pick up the order or seven days after the order is marked ready for pickup, whichever comes first.
Once your refund has been processed, we will send you an updated copy of your web order receipt.
How to Start a Return
By email: Send your web order number (e.g. WEB01234567) to weborder@uwo.ca, along with the items you which the return and the reason for the return.
In person: Bring eligible web order purchases and your original web order receipt to the store’s Customer Service Desk during regular store hours.
Return shipping costs are the customer’s responsibility, unless the return is due to a damaged or incorrect item (see below).
Damaged or Incorrect Online Orders
If your item arrives damaged or does not match your web order, we will provide a prepaid return shipping label at no cost to you.
Web Order Pick Up Policy
Returnable products not picked up within 7 days of order completion are subject to being refunded less a restocking fee of 25%.
Other Policies
Privacy Policy
We collect personal information required and directly related to the secure fulfillment of customer orders and requested communications.
Furthermore, we operate within the Western University Privacy Policy.
Last revised: August 8, 2024