In-Store Pickup and Residence Delivery
Due to high volume, in-store pickup and residence delivery for online orders, with the exception of print-on-demand custom course books,
is not available from August 26 - September 29.
Western Bookstore is open for in-store shopping. Please see STORE HOURS for current hours.
Please see our RETURN POLICY for full details.
To ensure the health and safety of our customers, staff and campus community, we have implemented a number of precautionary measures:
FREQUENTLY ASKED QUESTIONS
What are the store’s operating hours? Is in-store pickup available if I order online?
Please see STORE HOURS. In-store pickup and residence delivery are not available in September.
Will there be any changes when I shop in-store? Will I be able to use your fitting room?
If necessary there will be a queue in the hallway towards the Social Science building.
Please see our Return Policy HERE. Please make sure your clothing purchases are in their original packaging, with all tags attached, and the original receipt.
Will there be any physical distancing and cleaning measures in place?
We take our direction and instructions from the government and local health authorities, as well as our campus health experts.
Enhanced cleaning in the store is also in place. This includes more frequent sanitization of high-touch surfaces and equipment in the store. Hand sanitizer will be available at the entrance and throughout the store for customer use.
How long will it take to receive my online order?
We are taking every precaution to create a safe environment for our employees. As a result, processing orders may take a little longer than normal.
We’re doing everything we can to get your orders to you as quickly as possible. After you place your online order, you will receive a confirmation email that we have received your order. You will receive your tracking notification once your order has been shipped.
Are you accepting cash?
To keep our customers and staff healthy, we strongly encourage the use of contactless payment methods, such as tap with credit or debit cards, or Apple/Google Pay using your phone. However, we do support cash payments.