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For clothing and gifts, returns and exchanges will be accepted on eligible products in new condition, with your original receipt, and any tags within 14 days of purchase. Please see below for details on Web Order returns and course materials. Drinkware is only returnable if defective.
All bedding (except pillows, mattress pads, and final sale items) has a 14-day return policy from the day of purchase. Returned goods must be unused, unwashed, and in like-new condition including all original packaging & labels attached.
Returns will be accepted on eligible products in new condition, within 14 days of delivery, and with the original web order receipt. The return period for orders being picked up begins upon order pickup or 7 days from order completion, whichever occurs first. We will return your updated original web order receipt once your refund has been processed.
Shipping within Canada web order returns:
If your item(s) arrive damaged or you receive an item(s) that doesn't match your web order receipt, a pre-paid return shipping label can be sent to you. Otherwise, we do not cover return shipping costs.
To begin the return process email weborder@uwo.ca with your web order number (eg. WEB01234567) and indicate which product(s) you intend to return and why. Alternatively, bring your eligible return(s) with the original web order receipt to Dellelce Family Bookstore Customer Service desk during our regular store hours.
Shipping outside of Canada web order returns:
We are unable to provide pre-paid return shipping labels outside of Canada or cover return shipping costs.
To begin the return process email weborder@uwo.ca with your web order number (eg. WEB01234567) and indicate which product(s) you intend to return and why. Alternatively, bring your eligible return(s) with the original web order receipt to the Dellelce Family Bookstore customer service desk during our regular store hours.
We reserve the right to refuse any return.
We collect personal information required and directly related to the secure fulfillment of customer orders and requested communications.
Furthermore, we operate within the Western University Privacy Policy.
Last revised: August 8, 2024