Return Policy 

• All current return policy guidelines and conditions apply. 
• Returns and exchanges will be accepted on eligible products in new condition, with your original receipt, and any tags within 14 days of purchase. 
• New textbooks purchased for fall courses may be returned for refund with your original receipt and in new condition to the extended date of October 1.  
• New textbooks purchased in December for January courses may be returned for refund with your original receipt and in new condition to the extended date of January 31. 
• Access codes or eBooks that have been redeemed are not returnable. 

For clothing and gifts, returns and exchanges will be accepted on eligible products in new condition, with your original receipt, and any tags within 14 days of purchase. Please see below for details on Web Order returns and course materials. Drinkware is only returnable if defective. 

All bedding (except pillows, mattress pads, and final sale items) has a 14-day return policy from the day of purchase. Returned goods must be unused, unwashed, and in like-new condition including all original packaging & labels attached. 

Web Order Returns

Returns will be accepted on eligible products in new condition, within 14 days of delivery, and with the original web order receipt. The return period for orders being picked up begins upon order pickup or 7 days from order completion, whichever occurs first. We will return your updated original web order receipt once your refund has been processed. 

Shipping within Canada web order returns: 
If your item(s) arrive damaged or you receive an item(s) that doesn't match your web order receipt, a pre-paid return shipping label can be sent to you. Otherwise, we do not cover return shipping costs. 
To begin the return process email weborder@uwo.ca with your web order number (eg. WEB01234567) and indicate which product(s) you intend to return and why. Alternatively, bring your eligible return(s) with the original web order receipt to Dellelce Family Bookstore Customer Service desk during our regular store hours. 

Shipping outside of Canada web order returns: 
We are unable to provide pre-paid return shipping labels outside of Canada or cover return shipping costs. 

To begin the return process email weborder@uwo.ca with your web order number (eg. WEB01234567) and indicate which product(s) you intend to return and why. Alternatively, bring your eligible return(s) with the original web order receipt to the Dellelce Family Bookstore customer service desk during our regular store hours. 

We reserve the right to refuse any return. 

Course Book Extended Dates

• New textbooks purchased for fall courses may be returned for refund with your original receipt and in new condition to the extended date of October 1. 
• New textbooks purchased in December for January courses may be returned for refund with your original receipt and in new condition to the extended date of January 31. 
• Access codes or E-Books that have not been redeemed can be returned within two weeks of purchase. Codes or E-Books that have been redeemed are not returnable. 

Exam Period Restriction

• Fall and winter textbooks for the current term purchased respectively after December 2 or March 20 are not returnable.
• Restrictions on return periods for Education & Health Sciences course materials may vary.

Non-Returnable Items

• Some items are marked non-returnable: custom course books (purchased in-store, online, or ordered print-on-demand), multimedia product, technical course requirements, redeemed access codes, access codes marked as non-returnable, calculators, custom orders including custom kits, test preparation guides, shipping costs, medical equipment, travel mugs, water bottles, undergarments, etc. 
• Exchange only on sale merchandise. 
• Textbooks with used access codes are non-returnable. Textbooks shrink-wrapped when the wrapping has been opened are non-returnable. 

Clothing & Giftware 

• Giftware and clothing not worn or washed is returnable within 14 days. You must have your original receipt, and the items must be in new condition with original tags attached. 
• Clearance items are non-returnable. 
• Drinkware is non-returnable. 

Defective Goods

• We will replace defective items or assist you in exercising your warranty rights with the manufacturer provided you have the original receipt.

Method of Refund

• Please note that if you paid by credit or debit card, a refund will be issued by the same method with the original card. 
• Purchases made by cheque will be refunded in cash or by cheque at our discretion.  

Sustainability Policy

Vendor Code of Conduct

Privacy Policy

We collect personal information required and directly related to the secure fulfillment of customer orders and requested communications.

Furthermore, we operate within the Western University Privacy Policy.

Last revised: August 8, 2024