Shipping Information

We strongly encourage you to purchase your textbooks at the Book Store's campus location to ensure you have your books when you need them.1 If you order your course materials online, they will be shipped to the address provided by you in the order form and we cannot change the address once the order is processed.

1 This does not pertain to Distance Education or Continuing Studies students.

Fulfillment of Your Order

If you have placed a Special Order with us, we have ordered directly from the publisher or supplier on your behalf and are making every attempt to fill your order as quickly as possible.

Distance Education/Full Distance Education Students

During August and September, we experience an increase in volume of online orders, and delivery may take 5 to 6 business days.  We encourage you to order your textbooks as soon as possible.

Campus Students

Due to space restrictions, only a limited number of online orders may request to held at The Book Store for pickup. Online order Pickup at Book Store service is offered during checkout as space permits on a first come, first served basis. Alternatively, students may choose to have online orders delivered to their on-campus residence address. Save time at The Book Store by bringing in your pre-printed Personal Textbook List.

Availability

If the item is in stock, your order should be processed and shipped out within 2 to 3 business days. Please be aware that our stock levels change regularly. Due to the increased volume of business during August and September, delivery may take 5 to 6 business days.

If the item is not in stock, availability will depend on many variables, such as supplier inventory levels, delivery time to the Book Store, customs clearance etc. We will make every effort to ensure your order is processed as quickly as possible.

Shipping Rates

Shipping Location Shipping Method Shipping Time Price Per Shipment
Ontario Courier 2 - 3 days $8 + $1 per item
Prince Edward Island,
Manitoba,
Newfoundland,
New Brunswick,
Nova Scotia,
Quebec
Courier 3 - 5 days $15 + $1 per item
Alberta,
British Columbia,
Saskatchewan
Courier 3 - 5 days $20 + $1 per item
Northwest Territories,
Nunavut Territory,
Yukon Territories
Courier 3 - 5 days $25 + $1 per item
USA Courier 5 - 7 days $25 + $1 per item

All Rates Are In Canadian Dollars

Shipping rates may vary depending on weight, product, or destination. If shipping rate varies from the standard rate, we will contact you and confirm actual rates before billing and shipping.

Canada

Please allow 2 to 3 business days for shipping in Canada. There may be exceptions during our peak period in May, August and September and over the Christmas holidays. We ship our packages by Purolator, FedEx and Express Post couriers to ensure safe and accurate delivery. Because of this, someone must be present to sign for the package when it arrives. We cannot leave packages in mailboxes etc. without a signature. In the event that a package is delivered and there is no one there to sign for it, it will be forwarded to your nearest courier location for pick-up.

USA

Please allow 5 to 7 business days for shipping in the continental United States. There may be exceptions during our peak period in May, August and September and over the Christmas holidays. Any applicable duties and taxes are the responsibility of the receiver.