CLOSURE NOTICE (COVID-19) | UPDATED MARCH 24, 2020: To ensure the health and safety of our staff and community, the Book Store at Western is closed until further notice. ONLINE ORDERING IS AVAILABLE ONLY FOR PURCHASE OF eBOOKS .

Please check back for updates as the situation evolves. We thank you for your understanding and look forward to serving you in the future.

Shipping Information

We strongly encourage you to purchase your textbooks at the Book Store's campus location to ensure you have your books when you need them.1 If you order your course materials online, they will be shipped to the address provided by you in the order form and we cannot change the address once the order is processed.

1 This does not pertain to Distance Education or Continuing Studies students.

Fulfillment of Your Order

If you have placed a Special Order with us, we have ordered directly from the publisher or supplier on your behalf and are making every attempt to fill your order as quickly as possible.

Distance Education/Full Distance Education Students

During August and September, we experience an increase in volume of online orders, and delivery may take 5 to 6 business days.  We encourage you to order your textbooks as soon as possible.

Campus Students

Due to space restrictions, only a limited number of online orders may request to be held at The Book Store for pickup. Online order Pickup at Book Store service is offered during checkout as space permits on a first come, first served basis. Alternatively, students may choose to have online orders delivered to their on-campus residence address. Save time at The Book Store by bringing in your pre-printed Personal Textbook List.


If the item is in stock, your order should be processed and shipped out within 2 to 3 business days. Please be aware that our stock levels change regularly. Due to the increased volume of business during August and September, delivery may take 5 to 6 business days.

If the item is not in stock, availability will depend on many variables, such as supplier inventory levels, delivery time to the Book Store, customs clearance etc. We will make every effort to ensure your order is processed as quickly as possible.

Shipping Rates

Shipping Location Shipping Method Shipping Time Price Per Shipment
Ontario Courier 2 - 3 days $8 + $1 per item
Prince Edward Island,
New Brunswick,
Nova Scotia,
Courier 3 - 5 days $15 + $1 per item
British Columbia,
Courier 3 - 5 days $20 + $1 per item
Northwest Territories,
Nunavut Territory,
Yukon Territories
Courier 3 - 5 days $25 + $1 per item
USA Courier 5 - 7 days $25 + $1 per item
USA - Frames see USA - Frames section for complete details
International see International section for complete details

All Rates Are In Canadian Dollars

Shipping rates may vary depending on weight, product, or destination. If shipping rate varies from the standard rate, we will contact you and confirm actual rates before billing and shipping.


Please allow 2 to 3 business days for shipping in Canada. There may be exceptions during our peak period in May, August and September and over the Christmas holidays. We ship our packages by Purolator, FedEx and Express Post couriers to ensure safe and accurate delivery. Because of this, someone must be present to sign for the package when it arrives. We cannot leave packages in mailboxes etc. without a signature. In the event that a package is delivered and there is no one there to sign for it, it will be forwarded to your nearest courier location for pick-up.


Please allow 5 to 7 business days for shipping in the continental United States. There may be exceptions during our peak period in May, August and September and over the Christmas holidays. Any applicable duties and taxes are the responsibility of the receiver.

USA - Frames

Frame orders shipped to the contiguous United States are handled as special orders and can take 2 to 3 weeks to be shipped and delivered. US-bound frames are shipped from within the United States separately from our other products. We regretfully cannot ship frames to Alaska, Hawaii or internationally.


Due to shipping cost fluctuations and other complexities, we accept international orders by request only. Email international order requests to and include the following information:

  • full name
  • complete shipping address
  • phone number
  • product SKUs and quantities desired
  • do not include payment information

Our web orders staff will provide you a shipping quote in Canadian dollars with instructions on how to place your order if you wish to proceed. Payment is accepted securely online by credit card only (Visa, Mastercard & AMEX) and charged in Canadian dollars. A currency conversion fee may apply based on your credit card agreement. International orders are subject to any regional taxes, tariffs, duties, and/or other fees and are not included in your shipping quote.

Shipping methods, times and costs vary by delivery location and order contents.