Regalia services for Western University are provided by Gaspard (Alpha Omega Department).
If there are any questions or concerns, please call us at 1-800-683-4771 Monday to Friday 8:30 a.m. to 4:30 p.m. (CST) or email us at customer_service@buildagrad.com.
To better serve you, please include your name, institution name, order number and/or student number in your email. If leaving a phone message please include all of the information and speak slowly as we need to write this information and want to return your call.
If a book is not in stock, complete the Special Order Request Form with as much information as possible. We will email you information about the book.
Fill Out Form
A Special Order is an order for a book that we do not stock or is one that is currently sold out. It can be a current publication, or an Out of Print book.
Complete the Special Order Request Form with as much information as possible. The more information we have, the more successful our search will be. We will email you as much information about the book as is available to us. If you wish to order the book, please call us at 519-661-3871 or email us at specialorders@uwo.ca. We only ask that you do not send any credit card information via email, as it is not secure.
Special Orders may take two to five weeks to arrive. While they may take less time, they can also take longer because:
It is out of stock at the publisher or distributor.
The book may need to be ordered from a U.S. or foreign publisher.
Some publishers have a minimum order requirement.
We sell our books at the Canadian suggested list price as set by the publisher. In the case of books ordered directly from the United States, the Canadian list price may fluctuate depending on the value of the Canadian dollar. If you require a quote, please e-mail us at specialorders@uwo.ca and we will provide a price for you. The final price of a book is not set until we receive and are invoiced for the book, so this price is approximate and is a guideline only.
Once your book has arrived, we will call or e-mail you to inform you that your book has arrived. You are always welcome to call, email, or visit the store to inquire about your order.
Please try to pick up your book at your earliest convenience or arrange with us to have it shipped to you for a minimal fee.
