Holiday Gift Guide

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Quick Answers

Find the answer to common questions about textbooks, hours, returns, and more. Ask a question.

Retail Operations

Retail Operations Update

The Book Store at Western is now open for in-store shopping and in-store pickup with capacity limits and enhanced safety measures. Please see STORE HOURS for details.


Please see our RETURN POLICY for full details.


Safety Precautions

To ensure the health and safety of our customers, staff and campus community, we have implemented a number of precautionary measures:

  • Store hours are posted HERE.
  • Limited capacity - measures will be in place to monitor the number of customers in the store
  • All customers and staff are required to wear face coverings.
  • Safety practices will be in place, including plexiglass shields in customer-facing locations
  • Hand sanitizer will be provided at the entrance and throughout the store
  • We will have enhanced cleaning measures in place - more frequent cleaning and sanitization of high-touch surfaces
  • Contact-less payment methods are strongly encouraged.



What are the store’s operating hours? Is in-store pickup available if I order online?

Please see STORE HOURS. In-store pickup is available.

Please visit this web page or follow us on Facebook to stay up-to-date with store hours and operational updates.

Will there be any changes when I shop in-store? Will I be able to use your fitting room?

The store will have capacity limits posted. If necessary there will be a queue in the hallway towards the Social Science building.

Please bring a printed copy of your textbook list, so a staff member can assist you with finding your course materials. We will not be able to use your phone to retrieve your booklist.

Please see our Return Policy HERE. Please make sure your clothing purchases are in their original packaging, with all tags attached, and the original receipt.

Will there be any physical distancing and cleaning measures in place?

With the pandemic situation evolving daily, we take our direction and instructions from the government and local health authorities, as well as our campus health experts. To support physical distancing, signs will be placed by the entrance of the store to indicate the capacity limit; and posters and announcements will remind people to practice physical distancing, wear face coverings, along with other safety practices.

Enhanced cleaning in the store is also in place. This includes more frequent sanitization of high-touch surfaces and equipment in the store. Hand sanitizer will be available at the entrance and throughout the store for customer use.

How long will it take to receive my online order?

We are taking every precaution to create a safe environment for our employees. As a result, processing orders may take a little longer than normal.

We’re doing everything we can to get your orders to you as quickly as possible.  After you place your online order, you will receive a confirmation email that we have received your order.  You will receive your tracking notification once your order has been shipped or is ready for pickup.

Are you accepting cash?

To keep our customers and staff healthy, we strongly encourage the use of contactless payment methods, such as tap with credit or debit cards, or Apple/Google Pay using your phone. However, we do support cash payments.

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